Your purchase is processed through a Secure Socket Layer (SSL) connection. All the information entered on protected pages is encrypted using the 128 Bit SSL (Secure Socket Layer) protocol and transmitted securely to the recipient. The data can only be accessed upon receipt. We ensure a secure shopping experience.
We Strictly Recommend to Use Demo Version
Users must grasp the fact that our data retrieval software products have been meticulously crafted and subjected to comprehensive testing. The primary objective of this meticulous design and testing is to ensure an outstanding success rate of 99.9% in the recovery of data from specific corruption instances.
However, it is essential to acknowledge that our products may encounter limitations in certain corruption scenarios when attempting to recover complete metadata and other associated information. Furthermore, if the available free space on your system has been overwritten by new data, the prospects of successful recovery diminish significantly, as the corrupted file may no longer contain the required data.
This particular aspect can be thoroughly assessed by using the complimentary demo versions that offer a preview of the retrievable data. We extend our utmost gratitude to our users for their cooperation as we continually strive to exert every conceivable effort in ensuring your absolute satisfaction.
Refunds Guidelines
Clients are entitled to request a refund for the FreeViewer Software product/software within 30 days of the purchase date, provided their case falls within the following refund guidelines:
The purchase must be made directly through FreeViewer Software or an authorized reseller. FreeViewer Software cannot be held responsible for any of the following circumstances:
- Lost or misdirected emails.
- Delays in downloading or any communication delays.
- Delays are caused by unforeseen and uncontrollable factors.
- Emails marked as SPAM by the client's email application or the mail server being used.
- Bounced emails for download or activation due to any reason.
- No longer requiring the software after completing the purchase.
- Accidental purchase of the software and subsequent desire for its removal from the system.
- Unintentional purchase of this specific software.
- Difficulty operating the software on the client's computing platform.
- The software purchased is incompatible with the client's operating platform.
- Weekend delays in license processing.
- Inability to use the software due to unmet basic system requirements.
Refunds will be processed only if one of the following conditions is met:
- The client was able to perform the stated operation using the demo version but needed to include the functionality in the full version.
- The FreeViewer Support Team failed to assist the client in resolving the issue.
- FreeViewer Software cannot be held responsible for any misinterpretation of materials published to promote the product/software. In such cases, it is the client's responsibility to seek clarification from the FreeViewer Software support staff.
- A refund will only be issued when the client sends a signed "Letter of Destruction" via email to [email protected] within 30 days of the product/software purchase date. The "Letter of Destruction" confirms that the client will remove the purchased product/software from all machines and grants authorized personnel from FreeViewer Software permission to physically inspect the machines to ensure proper destruction. Inspections can take place at any time within 1 year of the product/software purchase date without prior notice to the client. Any evidence of retained product/software may result in legal action.
- Upon receipt of the "Letter of Destruction" from the client, the refund will be processed within 15 days. If there is a delay beyond 15 days, the client will receive a notification via email from FreeViewer Software.
- If the fully licensed version of any software partially functions, a solution will be provided.
- If the purchased software fails to perform the promised operations, clients can contact the support team. After analyzing and studying the issue, our technical experts will provide a suitable solution. If the issue remains unresolved, a refund will be issued based on the tasks performed and issues resolved by our software.
Refunds are not valid in the following cases:
- When the user is unwilling to upload files to our FTP server in the case of software failure: There are numerous corruption cases, and if a client encounters issues in performing the process using our software for a specific corruption case, we request the client to upload their files to our secure FTP server for further assistance. We are also willing to sign a Non-Disclosure Agreement (NDA). If the client refuses to upload files to our FTP server, even with the option of signing the NDA, a refund will not be granted.
- If the client purchased any of our software without first evaluating it using the free demo version, a refund for that product will not be given.
- If our software fails to perform the intended process, and no other software in the market can perform the same process, a refund cannot be claimed. However, if another software successfully performs the process, a refund can be requested.
- If the software is purchased without prior examination through the demo version, a refund cannot be claimed.
- If any of our software achieves at least 30% recovery, migration, or any other intended process successfully, a refund cannot be claimed.
- For Securase: Freeviewer Securase software does not decrypt encrypted Lotus Notes Databases. Furthermore, clients are explicitly advised not to use the software in cases where the message "This database has local access protection, and you are not authorized to access it locally" appears. This information is clearly stated on all product websites associated with this software. Hence, refund requests for Securase software based on these grounds are not valid.